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Xolido Systems, S.A.
NIF: A47473616
C/ Mantería, 16
47004 Valladolid - España

Phone: + 34 983 298 272
Fax: + 34 983 298 205

Summer schedule: (August 15 holiday)
August: Monday - Friday: 9:00 - 14:00 h.
Spanish official time zone.

Work schedule: (except holidays and summer schedule)
Monday - Thursday: 9:00 - 14:00 · 16:00 - 19:00 h.
Friday: 9:00 - 14:00 h.
Spanish official time zone.

Technical support - Plans & prices

Plans Included Standard Corporate
Annual price Included in the subscription to Xolido Products 300,00 €4 3.000,00 €4
Product Support All Xolido products All Xolido products All Xolido products
Webform (queries / incidences) Pooled Pooled Assigned
NO-Xolido technologies related to Xolido products 1  YesYes
Specialized technical support to assist in SOAP integration with Xolido products  YesYes
Consultancy services on electronic signature, time-stamping, verification, electronic certificates and authentication    Yes
Technological advise service    Yes
Scaling management    Yes
Telephone support    Yes
Specific e-mail with a personalized e-ticket queue    Yes
Remote support    Yes
XML personalized pre-configuration for XolidoSign Desktop (2 horas)    Yes
Customized XolidoSign Desktop version with logo and RSS link (3 horas)    Yes
Maximum initial response time 2  < 24 hours < 4 hours
Number of queries  No limit No limit
Annual support hours 2/3  5 hours 50 hours
Extensions  Pack 5 hours / 300,00 € 4 Pack 50 hours / 3.000,00 € 4

1 We offer support to help with the isolation of the problem arisen between Xolido products and other NO-Xolido technologies with the aim of trying to solve it to the extent and just according to our technical possibilities and functionalities that Xolido has available in its products environment.

2The webform and specific e-mail technical support is provided in Spanish and English languages. The telephone and remote support is supplied in Spanish language. Xolido work schedule. (Monday to Thursday from 09:00 to 14:00 and 16:00 to 19:00 and Friday from 09:00 to 14:00 except holidays and summer time). Spain official time zone.

3 Provision of services by hours: minimum work period 15 minutes.

4Prices exclude all taxes, fees, excise taxes and / or charges imposed now or in the future, either by a national, state, municipal authority or any other public authority and will be borne by the customer.

The Xolido Products and/or Services supply Agreement determines the contractual relationship between the parties.