Xolido Systems, S.A.
C/ Mantería, 16
47004 Valladolid - Spain
Tel.: + 34 983 298 272
Fax: + 34 983 298 205
Work schedule: (except holidays and summer schedule)
Monday - Thursday: 9:00 a 14:00 · 16:00 a 19:00 h.
Friday: 9:00 a 14:00 h.
Spanish official time zone.
|Annual price||Included in the subscription to Xolido Products||300,00 €4||3.000,00 €4|
|Product Support||All Xolido products||All Xolido products||All Xolido products|
|Webform (queries / incidences)||Pooled||Pooled||Assigned|
|NO-Xolido technologies related to Xolido products 1|
|Specilized technical support to assist in the SOAP integration with the Xolido products.|
|Consulting on electronic signature, time-stamping, verification, electronic certificates and authentication|
|Technological advise service|
|Specific e-mail address with a personalised e-ticket queue|
|XML personalised pre-configuration for XolidoSign Desktop (2 hours)|
|Customized XolidoSign Desktop version with logo and RSS link (3 hours)|
|Maximum initial response time2||< 24 hours||< 4 hours|
|Number of queries||No limit||No limit|
|Annual support hours 2/3||5 hours||50 hours|
|Extensions||Pack 5 hours / 300,00 € 4||Pack 50 hours / 3.000,00 € 4|
1 We offer support to help isolating the problem between Xolido products and other NO-Xolido technologies, in order to try to provide a solution to the extent of the technical possibilities and functionalities that Xolido is offering in the environment of its products.
2 The Technical support is provided electronically and in Spanish language. Hours referred to Xolido working hours. (Monday to Thursday from 09:00 to 14:00 and 16:00 to 19:00 and Friday from 09:00 to 14:00 except holidays and summer time). Spain official time zone.
3 Provision of services by hours: minimum work period 15 minutes.
4 Prices exclude all taxes, fees, excise taxes and / or charges imposed now or in the future, either by a national, state, municipal authority or any other public authority and will be borne by the customer.
• The Supply Agreement of Xolido Products and / or Services determines the contractual relationship with the Customer.