Xolido Systems, S.A.
C/ Mantería, 16
47004 Valladolid - Spain
Phone: + 34 983 298 272
Fax: + 34 983 298 205
Work schedule: (except holidays and summer schedule)
Monday - Thursday: 9:00 a 14:00 · 16:00 a 19:00 h.
Friday: 9:00 a 14:00 h.
Spanish official time zone.
|Annual subscription price||Included in the subscription to Xolido Products||300,00 €5||3.000,00 €5|
|Product Support||All Xolido products||All Xolido products||All Xolido products|
|Webform (queries / incidences)||Pooled||Pooled||Assigned|
|NO-Xolido technologies related to Xolido products 1|
|Specialized technical support to assist in SOAP integration with Xolido products|
|Consultancy services on electronic signature, time-stamping, verification, electronic certificates and authentication|
|Technological advise service|
|Specific e-mail with a personalized e-ticket queue|
|XML personalized pre-configuration for XolidoSign Desktop (2 hours)|
|Customized XolidoSign Desktop version with logo and RSS link (3 hours)|
|Maximum initial response time2||< 24 hours||< 4 hours|
|Number of queries||No limit||No limit|
|Annual support hours 2/3||5 hours||50 hours|
|Extensions||Pack 5 hours / 300,00 € 4 y 5||Pack 50 hours / 3.000,00 € 4 y 5|
1 We offer support to help with the isolation of the problem arisen between Xolido products and other NO-Xolido technologies with the aim of trying to solve it to the extent and just according to our technical possibilities and functionalities that Xolido has available in its products environment.
2 The webform and specific e-mail technical support is provided in Spanish and English languages. The telephone and remote support is supplied in Spanish language. Xolido work schedule. (Monday to Thursday from 09:00 to 14:00 and 16:00 to 19:00 and Friday from 09:00 to 14:00 except holidays and summer time). Spain official time zone.
3 Provision of services by hours: minimum work period 15 minutes.
4 Packs can be added to the subscription product / service contract at any time and shall be valid until the expiry of the annual period of the subscription.
5 Prices exclude all taxes, fees, excise taxes and / or charges imposed now or in the future, either by a national, state, municipal authority or any other public authority and will be borne by the customer.
• The Xolido Products and/or Services supply Agreement determines the contractual relationship between the parties.