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Xolido Systems, S.A.
NIF: A47473616
C/ Mantería, 16
47004 Valladolid - Spain
www.xolido.com

Phone: + 34 983 298 272
Fax: + 34 983 298 205
info@xolido.com

Work schedule: (except holidays and summer schedule)
Monday - Thursday: 9:00 a 14:00 · 16:00 a 19:00 h.
Friday: 9:00 a 14:00 h.
Spanish official time zone.

 

Technical support - Plans & prices

Plans Included Standard Corporate
Annual price Included in the subscription to Xolido Products 300,00 €4 3.000,00 €4
Product Support All Xolido products All Xolido products All Xolido products
Webform (queries / incidences) Pooled Pooled Assigned
NO-Xolido technologies related to Xolido products 1  YesYes
Specialized technical support to assist in SOAP integration with Xolido products  YesYes
Consultancy services on electronic signature, time-stamping, verification, electronic certificates and authentication    Yes
Technological advise service    Yes
Scaling management    Yes
Telephone support    Yes
Specific e-mail with a personalized e-ticket queue    Yes
Remote support    Yes
XML personalized pre-configuration for XolidoSign Desktop (2 hours)    Yes
Customized XolidoSign Desktop version with logo and RSS link (3 hours)    Yes
Maximum initial response time2   < 24 hours < 4 hours
Number of queries   No limit No limit
Annual support hours 2/3   5 hours 50 hours
Extensions   Pack 5 hours / 300,00 € 4 Pack 50 hours / 3.000,00 € 4

1 We offer support to help with the isolation of the problem arisen between Xolido products and other NO-Xolido technologies with the aim of trying to solve it to the extent and just according to our technical possibilities and functionalities that Xolido has available in its products environment.

2 The webform and specific e-mail technical support is provided in Spanish and English languages. The telephone and remote support is supplied in Spanish language. Xolido work schedule. (Monday to Thursday from 09:00 to 14:00 and 16:00 to 19:00 and Friday from 09:00 to 14:00 except holidays and summer time). Spain official time zone.

3 Provision of services by hours: minimum work period 15 minutes.

4 Prices exclude all taxes, fees, excise taxes and / or charges imposed now or in the future, either by a national, state, municipal authority or any other public authority and will be borne by the customer.

The Xolido Products and/or Services supply Agreement determines the contractual relationship between the parties.